Return Policy

Last Updated: October 16, 2026

Thank you for shopping at Avellunica!

We are committed to providing quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Please read our Return Policy carefully before requesting a return.

1. Return Eligibility

We accept eligible return requests within 30 days of receiving your order.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned with its original packaging, tags, and accessories, where applicable.
  • Proof of purchase or a valid order number must be provided.
  • The return request must be submitted within 30 days of delivery.

Items that do not meet these conditions may not qualify for a return, except where required by applicable consumer protection laws.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

Email: daianjian@venalquira.com

Please provide the following information:

  • Your full name
  • Your order number
  • The product you wish to return
  • The reason for the return
  • Photos of the item, if damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions and the appropriate return address.

Please do not return any products without contacting us first.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, customers are generally responsible for return shipping costs.

If you receive an incorrect, damaged, or defective product, we will cover reasonable return shipping costs or provide another appropriate resolution.

Original shipping charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

We recommend using a trackable shipping service when returning products.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at daianjian@venalquira.com.

Please include your order number, a description of the issue, and clear photographs where possible.

After reviewing the issue, we may offer:

  • A replacement product
  • A refund
  • Another appropriate resolution

Any remedy will be provided in accordance with applicable consumer protection laws.

5. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

  • Customized or personalized products
  • Gift cards
  • Items that have been used or damaged by the customer
  • Items missing essential original components
  • Products that cannot be returned for hygiene or safety reasons, where legally permitted

These exclusions do not affect your statutory rights regarding defective, damaged, or incorrectly described products.

6. Return Inspection and Refunds

Once we receive your returned item, we will inspect it to confirm whether it meets the return conditions.

You will be notified by email regarding the approval or rejection of your refund request.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed, depending on your bank or payment provider.

Refund processing times may vary.

7. Exchanges

If you wish to exchange a product for another size, color, or style, please contact our customer support team.

Exchanges are subject to product availability and the condition of the returned item.

If the requested replacement is unavailable, we may offer an eligible return and refund so that you can place a new order.

8. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order is shipped.

Once an order has been dispatched, cancellation may no longer be possible.

However, eligible items may still be returned after delivery in accordance with this Return Policy.

9. Return Address

Before returning any item, please contact our customer support team for authorization and return instructions.

The appropriate return address will be provided after your request has been reviewed.

Please do not send returned items directly to our business address unless instructed by our customer support team.

10. Consumer Rights

Nothing in this Return Policy limits or excludes any rights or remedies that customers may have under applicable consumer protection laws.

Where local laws provide additional return, cancellation, refund, or warranty rights, those rights will continue to apply.

11. Contact Us

If you have any questions or need assistance with a return, please contact us.

Store Name: Avellunica
Company Name: Xuzhou Yihongkai Trading Co., Ltd.
Email: daianjian@venalquira.com
Phone: +86 176 2124 2521
Business Address: Room 102, No. 9 Pinghui Road, Liulian Community, Pingshan Subdistrict, Pingshan District, Shenzhen, Guangdong, China

Thank you for choosing Avellunica. We appreciate your trust and look forward to providing you with a pleasant shopping experience.